Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services.
Here are just a few of the frequently asked questions we hear at Krystal Clean.
What are your office hours?
Our office is open for phone calls 24 hours a day/ 365 days per year. Our cleaning hours are usually 5am-6pm weekdays. During the week our staff will contact you within 24 hours. On the weekend all phone calls will be returned on the following business day.
Are my keys and entry information safe?
Krystal Clean keeps all of the keys in a locked box, located in the central office. Each key is numbered, which corresponds to a specific client. Only the crew supervisor has access to these keys during the day of the cleanings. If a key is lost, Krystal Clean will get your lock re-keyed by a lock smith.
How much will it cost to clean our home?
Pricing is based on the customers individual preferences, size of home, lifestyle, pets and its overall condition. The first step is a free phone or free online consultation. This phone call/meeting will discuss everything Krystal Clean offers and your desired preferences and cleaning schedule. Based on that information, we will provide price estimates. You can then be on your way for a pleasant and worry-free cleaning experience, instead of jumping from one service to another always feeling unsatisfied! Krystal Clean is your one stop cleaning service for all your household needs, with the personal touch!!
The first price is based on the initial cleaning or the first-time cleaning; the second price will be for on-going weekly, bi-weekly or monthly services. We also accommodate one-time only cleaning requests. Please call Krystal Clean at (732) 922-2919 to set up an appointment or fill out the form provided for a free estimate of your home. Note: Upon request a representative will come to your home for the walk through. E-mail us at firstname.lastname@example.org, to set up your first real cleaning experience.
When do I pay for this service?
Payment must be paid prior or at time of service. You can make a payment by check or credit card (secure online server). We also accept Venmo.
If you are not present during your cleanings we request that you leave the check on your counter or kitchen table in a sealed envelope.
Am I responsible if one of your employees get hurt in my home, like my cleaning lady?
No, you are not responsible. Krystal Clean is a family-owned corporation that provides workers’ compensation insurance for all employees. All Employees work for Krystal Clean and are not subcontracted.
What happens if I bounce a check?
We understand that this may occur, but a bounced check fee will be requested.
How do I get onto your schedule?
To get on the schedule you first must fill out an online quote form. Once received, within 24 – 48 hours an estimate will be sent out. Now it’s up to you to accept the quote. Once accepted we will look for the first available day to place you. Depending on your location this may take up to 30-60 days.
Can I request a specific cleaning time?
You may request a specific time, but the only guaranteed appointment is our first cleaning of the day. Krystal Clean can e-mail you with a two to three-hour cleaning time window. Our supervisor will even call when they are on their way if requested.
Will you accommodate me if I have a special event?
Yes, of course. Many of our clients might have a special party or event at their home and need to add cleanings to their week. We ask that you notify Krystal Clean a week in advance if possible.
What can I do to cancel or change my appointment?
Please contact Krystal Clean by telephone within 24 hours. Failure to do so may result in a late cancellation charge. The reason for this is because Krystal Clean could of used your reserved cleaning for another appointment.
What happens if you come to my home and I forgot that you were scheduled?
If we are not able to perform our scheduled tasks then a lock out fee will be requested.